Top 17+ things to know for your first time at Crumbl

You can buy single cookies or in packs

Don't feel pressured into purchasing multiple huge cookies for a taste test. Although you might feel inclined to try all of that week's flavors, you have a few options when purchasing the treats. You can buy single cookies, which are ideal if a specific one appeals to you. Prices will vary by location; there seems to be a $1 per cookie difference based on different cities and states. You can purchase packs of 4, 6, or 12. The larger packs are great if you plan on sharing or bringing them to a function. 

Crumbl also sells mini cookie packs, which we recommend if you're new to the brand. You can get the mini pack in sets of 3, 6, or 12, so you can try a bunch of flavors without committing to a gigantic cookie. The packs — regular and mini-sized — give you a slight per-cookie savings, which can certainly be helpful. These are some of Crumbl's offerings, as far as size and quantities, that allow guests to pick based on their specific needs, budget, and taste.

Some locations stay open until midnight

For the most part, Crumbl stays open until 10 p.m., but some locations are open even later. Take a look to determine if you have any that are open until midnight near you. This may be limited, especially if you don't have a lot of Crumbl stores in your area. The easiest way to find out is to go to the website or app, type in your ZIP Code, and then see the options close by. The ones that stay open until midnight will be noted as "Open Late." 

Click on a specific location and then look at its operating hours. The midnight time applies to Fridays and Saturdays only, so don't head there at 11:30 p.m. on a Monday hoping to enjoy your first cookie. But if you have one near you, it's perfect if you work late and crave a treat or simply want to indulge in late-night sweets with your friends.

Cookies are served warm or chilled

The cookies can be served warm or chilled based on the flavor, but you wouldn't necessarily know which is which just by looking at them. This mainly comes into play if you prefer one over the other or are traveling long distances, causing them to change from warm or cold to room temperature. The simplest way to discover the temperature of your preferred cookie is to visit the app or website and look at the cookie flavors of the week. Do this before you venture into the store.

Click on each one to visit its page to learn about the cookie's details and if it's served warm or chilled. For example, the deliciously gooey Milk Chocolate Chip Cookie is served warm, but the sweet and bright Pineapple Whip is offered cold. It will also tell you when you're ordering via the in-store kiosk, but this can be easy to miss if you're not paying attention to the text or description.

You can get cookies delivered or order catering

Crumbl is an epic choice if you're having a festivity and want to serve the cookies to many people. For catering, you can order the minis or standard-sized cookies in the app or through the website in a 48-pack or 96-pack. These are available to pick up at the local store, or you can get them delivered, but delivery fees (and, therefore, tips) may apply. 

Similarly, you can get your standard Crumbl order delivered. However, it has to be an order of six cookies or more; the same deal applies to delivery fees and tips. Imagine going to a work function or birthday party and seeing Crumbl cookies set out on the table. It's pretty drool-worthy and something to keep in mind if you want to streamline the ordering process or purchase in a larger quantity.

The cookies are very sweet

Cookies are sweet? What a shocker. While this might seem a little obvious, it's still worth noting that Crumbl's cookies exceed your average sweetness level. Some people say it tastes like pure sugar without any nuanced flavors, but this opinion can vary per person. The sugariness comes into play on several levels, though.

First, the cookies are large, so if you had planned to eat the whole thing, you might notice that it's almost too sweet to finish. Second, there's sugar in the cookie dough and the frosting, making the sugar content go beyond your average-sized cookie. The brand lays it on thick with the frosting, too, but sometimes, there's added sweetness from jam or sprinkles. One way to help with the cloying nature of the dessert is to opt for a cookie that doesn't have frosting, like the Red Velvet White Chip or Pecan Chocolate Chip. Or just eat it in moderation.

You can purchase a cookie cutter for convenient sharing

Crumbl introduced the branded cookie cutter back in 2020, so it's nothing new, but it's an option nonetheless. It's helpful if you're taking a larger order to an event or a party where you want to ensure evenly sliced pieces to share amongst the crowd. Rather than using a lot of time and effort to cut pieces with a knife, you can easily press down with the cookie cutter and get four even pieces. 

It certainly streamlines the process when working with a large quantity, like the 96-pack cookies. People also say it makes a nice stocking stuffer or gift. But if you only have a single cookie or even a six-pack, we don't find it necessary. You can easily cut the cookies at home or just take a big ol' bite out of it.

Keep an eye out for any promotions

Who doesn't love a bargain? If you want to get the best bang for your buck during your first visit, plan it around the brand's promotions. This doesn't happen regularly, so you might have to wait a while. However, if you've managed to wait this long without visiting, then perhaps you can wait a few more weeks (or months). Keep an eye out for any promotions on its website, app, or social media. 

The most frequent one Crumbl offers is getting a six-pack for the price of a four-pack. Sometimes, a promotion runs a whole week,  but other times, it's just for one day as long as supplies last. These usually align with holidays or the brand's anniversary, which happens in September. Occasionally, the cookie chain may offer a gift card deal (usually around Thanksgiving and Black Friday), where if you purchase four $20 gift cards, you can get the fifth one free. If you can wait for your first cookie adventure, you can time it around one of these deals. 

Ask for a sticker with your purchase

Companies offer rotating collectible stickers to market themselves, but it's also a great method to get people to come in to make a purchase. Dutch Bros does an excellent job at this by regularly offering new sticker drops for customers to accumulate; there's even a Facebook group about it with tens of thousands of members trying to get the inside scoop. 

Crumbl is also in on the sticker game, offering one free sticker with a purchase while supplies last. Previous ones include a pink heart with an arrow going through it for Valentine's Day and a pink mug with marshmallows in it. When you stop by to order your dessert, ask if they have any stickers. They may not always be available, and sometimes the employee might not even know that there's a new sticker release, but it doesn't hurt to inquire about it.

The pink box is an iconic part of the Crumbl experience

When you order your cookies, they will come in a pink box — no matter how many you get. A single cookie comes in a small square box, and then there are larger boxes to fit the four and six-packs. But the pink box isn't hodgepodge packaging; it's an iconic part of the Crumbl experience. It was developed by one of the founders, Sawyer Hemsley, and his classmates in 2018. They are brightly hued in the brand's signature pink, but in February 2025, a limited-edition red box with a bow illustration was launched for Valentine's Day. 

The boxes are meant to perfectly fit the number of cookies you order without them wiggling around or getting smooshed. This is why you can only order in particular increments through the app and online. If you want to order a quantity not offered, like five cookies, then you have to make your purchase in-store.